​
We’re hiring a Senior Consultant or Manager to join a growing CRM Transformation team in the Middle East.

Our client works with leading regional and international organisations to shape customer, sales and marketing transformation programmes, combining strategy, technology and data to build more effective customer experiences.

This is a client-facing consulting role with responsibility for leading or co-leading transformation projects across CRM, sales and customer management. You’ll work closely with clients to define their digital roadmap, translate business needs into practical technology solutions and support implementation across the region.

What you'll be doing

• Lead or co-lead CRM and digital transformation projects across sales, marketing and customer management.

• Shape digital roadmaps and customer engagement strategies for regional and international clients.

• Work across platforms such as Salesforce and Microsoft Dynamics.

• Translate business requirements into clear technology and platform solutions.

• Design customer journeys and concepts across digital sales, marketing and customer experience.

• Support software evaluation, selection and implementation.

• Manage the rollout of new CRM platforms and processes across multiple markets.

• Work closely with client stakeholders throughout the full project lifecycle.

• Support user adoption through training, process design and change management.

• Contribute to the development of wider CRM transformation capabilities across the team.

What we're looking for

• Several years' experience working across CRM, sales, marketing or customer service transformation.

• Strong hands-on knowledge of Salesforce and/or Microsoft Dynamics.

• Experience delivering projects across strategy, software evaluation, transformation and implementation.

• Strong understanding of how to translate business requirements into technology solutions.

• Experience working directly with clients and senior stakeholders.

• Strong presentation, communication and workshop facilitation skills.

• A structured and analytical approach to problem solving.

• Relevant degree in Business, Engineering, Technology or a related field.

• Fluency in both Arabic and English.

This is a strong opportunity to join a growing transformation team and work on large-scale CRM and customer experience programmes across the Middle East.