​Senior Application Support Engineer / TechOps Engineer - Amman, Jordan

We have partnered with a dynamic, fast-moving platform that powers real-time experiences and keeps live operations seamless for partners, users and customers alike. This is a fantastic opportunity with one of Saudi Arabia’s fastest-growing tech businesses — and they are scaling rapidly on a global stage and building out their teams in the Amman office.

Reports to: Senior IT Ops Manager / Head of Platforms

Location: Amman, Jordan (onsite, shift-based including evenings/weekends)

Team: TechOps

Mission

Ensure the stability of their global platform by resolving live issues, optimizing monitoring, and collaborating with engineering to prevent future incidents.

Role Purpose

As a Support Engineer II, you’ll serve as the bridge between live operations and engineering—handling second-line incident resolution, root cause analysis, and improving TechOps systems and playbooks.

Key Responsibilities

• Lead second line incident resolution and service restoration.

• Handle escalations from L1, validate issues, and route to engineering.

• Improve monitoring, alerting, diagnostics, and automation.

• Perform root cause analysis and prepare post-incident reports.

• Update runbooks, escalation maps, and train L1 engineers.

• Support on-call and live-event operations; contribute to SLA and service improvement.

Skills & Experience

Essential:

• 3+ years in SaaS web application support, SRE or DevOps.

• Strong experience with distributed systems, APIs, performance tuning.

• Skilled with logging/monitoring tools (e.g., Datadog, Grafana, CloudWatch).

• Proficient in Linux, networking, and scripting (Python/Bash).

• Excellent communicator under pressure.

• Strong troubleshooting/debugging skills — able to locate the real issue (e.g. identify whether problem lies with application server, database, or another layer of the stack)

• Solid logical and analytical thinking — able to systematically break down problems, reason through the stack, and pinpoint root cause.

Desirable:

Experience with Docker/Kubernetes, event or SaaS platforms, ITIL frameworks.

There will only be a 1 step interview process and we can secure an immediate start date.

If you fit the bill, apply to the job today!