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Partner Success Manager
- Posted 24 January 2023
- Salary 60-65K GBP p/y and benefits
- LocationLondon
- Job type Permanent
- Discipline Client Services, Technology Sales & GTM
- Contact NameEllice Holt
Job description
Given my client's exciting and progressive growth plans, they are looking for an exceptional Partner Success Team Leader to join their global business.
Reporting directly to the Head of Partner Success, and working with their partners, their internal sales, onboarding and product teams, you will be accountable for driving commercial growth through managing and developing a team of Partner Success Managers who are responsible for increasing revenue through effectively communicating my client's value proposition to their partners.
This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact in a rapidly growing company
Key Accountabilities:
Line Management & Team Development
Accountable for leading a team of 10 Partner Success Managers, creating a Partner-centric environment to enable commercial growth
Provide consultative coaching to the team by call listening, analysing performance and running workshops
Conduct weekly, monthly and quarterly performance reviews and build out development plans and being accountable for the progression for each team member
Help run team meetings in collaboration with the Head of to ensure clear communication of goals and updates
Become a key stakeholder in the interview process for new PSM hires, running interviews and helping to manage the process
Where required, create long-lasting relationships and value with our Partners by going on meetings and acting as an escalation point for team members
Commercial Growth
Through the effective management of the PSM team, help my client achieve its goals of monetising and retaining more Partners
Actively collaborate on and drive strategic initiatives with the senior leadership teams to drive growth and position my client as a market leader
Meet team key performance indicators around payment activation and utilisation, marketplace listings and retention
Use and analyse data to identify gaps and opportunities within my client's existing Partner base, and make recommendations and action as required
Internal Collaboration
Work cross-functionally with our product, finance, support and other commercial teams to align on goals and facilitate initiatives to help achieve my clients's objectives
Closely work with product to ensure the effective release of new features to our Partner base whilst also collating and providing feedback to aid future product development and roadmaps
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
Strong and credible experience in managing commercial teams, ideally in a software/SaaS business
A mentoring and development mindset - someone who thrives off educating and training team members
Track record of achieving commercial targets inn fast paced environments through effective leadership
Experience and evidence of using and analysing data to improve business outcomes and team and individual performance
Able to embrace feedback with a positive attitude
Creative thinking and problem-solving mindset
Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
Happy to roll sleeves up and assist the team when required (team player)
Self-starter and proactive approach
Comfortable working in a fast-paced and changing environment
If you'd like to know more, send us an application and contact Ellice today!