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Principal Architect, Customer Journeys and Business Capabilities
- Posted 23 March 2026
- Salary 60,000 to 70,000 AED per month (tax-free) + bonus + benefits + relocation package
- LocationUnited Arab Emirates
- Job type Permanent
- Discipline Product & Design
Job description
Discover the opportunity
Our client is actively looking to relocate global talent to join them on site in the UAE, offering a comprehensive relocation package.
We are hiring a Principal Architect to join a leading financial services institution headquartered in UAE. This is a critical leadership role focused on shaping customer journeys and business capabilities across a large scale enterprise environment.
This opportunity sits at the heart of a major transformation programme, driving how technology and architecture enable seamless customer experiences and scalable business capabilities across multiple channels.
Discover the role
As a Principal Architect, you will define and lead architecture across customer journeys and business capability domains. You will work closely with senior stakeholders across business and technology to align strategic objectives with scalable and future ready architecture.
You will play a key role in translating complex business needs into structured architectural frameworks, ensuring consistency, efficiency, and innovation across the organisation.
Discover the responsibilities
Lead the design and evolution of customer journey architecture across digital and physical touchpoints
Define and stru UAEcture business capabilities to support long term strategic goals
Collaborate with senior stakeholders to align architecture with business vision and transformation initiatives
Drive best practice across enterprise architecture, ensuring consistency and scalability
Act as a trusted advisor to leadership on architecture strategy and decision making
Support cross functional teams including product, engineering, and data to deliver integrated solutions
Ensure governance and standards are maintained across all architecture initiatives
Discover the requirements
Extensive experience in enterprise or domain architecture within large scale organisations.
Strong background in customer journey mapping and business capability modelling.
Experience within financial services or similarly complex regulated environments is highly preferred.
Proven ability to engage with senior stakeholders and influence strategic decisions.
Strong understanding of modern architecture frameworks and digital ecosystems.
Excellent communication and leadership skills with the ability to guide cross functional teams.
Experience driving transformation programmes at scale.
This is a high impact role suited to someone looking to shape the future of a leading financial services institution while relocating to the UAE.
This role is based in United Arab Emirates - Relocation will be provided for oversea's applicants. Please apply only if you are willing to relocate or based in the region.
Only shortlisted applicants will be contacted.