​This role manages and grows a portfolio of high-value SaaS clients across the HR and PeopleTech ecosystem. You’ll own retention, expansion and customer happiness for a fast-scaling product.

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Responsibilities

• • Client Relationship Ownership

• Serve as the primary contact for assigned accounts.

• Lead onboarding, adoption planning and ongoing engagement.

• • Growth & Expansion

• Identify upsell and cross-sell opportunities aligned with client goals.

• Partner with sales on renewals and commercial discussions.

• • Customer Success Delivery

• Conduct QBRs, performance reviews and usage deep-dives.

• Help clients achieve meaningful outcomes with the platform.

• • Product Partnership

• Provide structured product feedback.

• Collaborate with engineering and product teams to improve user experience.

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Minimum Qualifications

• 3–5 years in account management or customer success within SaaS.

• Strong client handling, communication and organisation skills.

• Experience managing multiple enterprise accounts.

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Bonus Qualifications

• Experience in HR tech, PeopleOps or workflow automation.

• Understanding of SaaS success metrics and adoption strategies.

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Apply Now!