​*our client will offer a full relocation package for applicants outside of UAE

A global telecommunications and technology organisation is hiring a CX Director to join their Dubai office in a period of aggressive growth. This is a newly opened role to lead a team of up to 8, whilst reporting to the VP CX & Digital, focusing on Customer Journey Design, Communication and VOC.

Having built a new team in 2022 to launch new CX initiatives across the entire organisation, our client is rolling out a long-term strategy to ultimately simplify and optimise the end-to-end customer journey across all b2c touchpoints and interactions.

Responsibilities include, but are not limited to:

• Lead the CX Roadmap definition and Customer Journey Strategy

• Utilise customer insights and analytics to drive data-informed decision-making

• Lead the process of mapping the customer journey, identifying key touchpoints, and designing customer interactions that align with our clients' goals

• Leverage technology solutions to streamline and automate customer journey processes

• Lead organisational change efforts related to customer experience and

• journey optimization

The ideal candidate we are looking for someone is someone with experience working in large, international enterprises within telecommunications, an expert in design thinking and journey mapping / interaction, and strong experience leading CX across a broad range of b2c products and services.

Apply now for immediate consideration.